![]() ![]() the knowledge base did not seem to cover my situation. Try to reload the game Visit our knowledge base if you need support. all i get is Something went wrong The game could not load properly. If it doesn't work, try some of the other methods further down. 1 for several days i have not been able to log in via my computer. It's an odd issue affecting certain builds of Windows, but it does seem to work for some. Visit our Cookie Consent tool if you wish to opt back in. Seriously, downloading Candy Crush or any free game on the Microsoft Store reminds the Account system that you do, in fact, have entitlement to download games on the store. Frustrations Share them with other site visitors: You previously opted out of viewing this content. The game might also fail to launch on Windows Insider builds.VPN software reportedly can also interfere with the game launching.Make sure your antivirus software isn't blocking the program (or better yet, just uninstall it and use Windows Defender.).Make sure the game is fully downloaded from the Microsoft Store.You can do this by opening the Xbox app, by searching "Xbox" in the Start Menu. ![]() First of all, make sure you have set up your Microsoft Account for use with Xbox Live.It's a shame, because the game is truly awesome. There are a couple of things you can try to get the game running properly while we wait (probably in vain) for Microsoft to make the Windows 10 app store anything less than a truly painful experience. Users are reporting issues with the game failing to launch, simply disappearing once you have clicked the play button. ![]()
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